GOT QUESTIONS
Frequently Asked Questions
Answers to the questions we get asked the most.
If I ordered a preorder item, when will it ship?
Preorder item dispatch/shipping times are listed in the product description and are constantly updated. This shipping time is agreed to when you buy the item — placing an order for a preorder item means you acknowledge and agree to that shipping time.
If there is a delay with my order, what should I do?
Most orders ship in 1-4 days from our warehouse in California, but once they're dropped off with the shipping carrier, we do not take responsibility for delays, issues, customs fees, etc. — unless you have shipping insurance, in which case you can email us to handle a possible resolution.
When will my order ship?
Orders usually ship in 1-4 business days.
Still have a question? Contact us and we'll get back to you quickly.