GOT QUESTIONS

Frequently Asked Questions

Answers to the questions we get asked the most.

If I ordered a preorder item, when will it ship?

Preorder item dispatch/shipping times are listed in the product description and are constantly updated. This shipping time is agreed to when you buy the item — placing an order for a preorder item means you acknowledge and agree to that shipping time.

If there is a delay with my order, what should I do?

Most orders ship in 1-4 days from our warehouse in California, but once they're dropped off with the shipping carrier, we do not take responsibility for delays, issues, customs fees, etc. — unless you have shipping insurance, in which case you can email us to handle a possible resolution.

When will my order ship?

Orders usually ship in 1-4 business days.

Still have a question? Contact us and we'll get back to you quickly.